Refund Policy

Last Updated: June 13, 2026

1. General Policy Terms

At Coffee Shop, we pride ourselves on the quality of our fresh beverages and food items. Because our menu products are freshly prepared to order and perishable, we are generally unable to offer refunds or exchanges once an order has been completed and handed over to the customer.

2. Order Discrepancies & Issues

Your satisfaction is our primary focus. If you receive an item that is incorrect, missing components, or fails to meet our quality standards, please notify our staff immediately at the counter or contact us via phone or email within the same calendar day. We will happily review your issue to provide a suitable solution, which may include remaking the item or offering a store credit.

3. Event Bookings & Pre-Orders

For large catering requests, special combo pre-orders, or private reservations, cancellations made at least 48 hours in advance are eligible for a full refund. Cancellations made within less than 48 hours of the scheduled time may be subject to a cancellation fee or partial store credit at our discretion.